Privacy Policy

The following privacy policy (hereinafter referred to as the "Policy") applies to the handling of privacy information at Pomme (hereinafter referred to as the "Shop").

Section 1 - Privacy Information

  • “Personal information" in privacy information refers to "personal information" as defined in the Personal Information Protection Act, and refers to information about a living individual that can identify the specific individual by name, date of birth, address, telephone number, contact information, or any other description contained in the information.
  • “Historical information and characteristic information" among privacy information refers to information other than "personal information" as defined above, and includes information such as services used, products purchased, history of pages viewed and advertisements, search terms used by Users, date and time of use, method of use, environment of use, zip codes and other personal information, etc. This includes gender, occupation, age, user's IP address, cookie information, location information, and individual identification information of the terminal.

Section 2 - Methods of Collecting Privacy Information

  • The Shop may request personal information such as name, date of birth, address, telephone number, e-mail address, bank account number, credit card number, and driver's license number when a User registers for use. In addition, the Shop may also receive transaction records from Shop's partners (Information providers, advertisers, and ad-subscribers. Hereinafter referred to as "Partners") including the User's personal information and information related to payment between the User and the Partner, etc.
  • The Shop may collect information on Users, such as services and software used, products purchased, history of pages viewed and advertisements, search terms used, date and time of use, method of use, usage environment (including communication conditions of mobile terminals when used via mobile terminals, and various settings for use), historical and characteristic information such as IP addresses, cookie information, location information, and device identification information, when Users use the services of the Shop or Partners and browse their pages.

Section 3 - Purpose of collecting and using personal information

The purposes for which we collect and use personal information are as follows

  • (1) To display information such as name, address, contact information, payment method and other registration information, services used and products purchased, and their prices, in order to allow Users to view and modify their registration information and to view their usage status
  • (2) To use contact information such as name and address in order to use the email address to inform or contact the User, or to send products to the User
  • (3) To verify the User's identity by using information such as name, date of birth, address, telephone number, bank account number, credit card number, driver's license number, and delivery results of certified mail
  • (4)To use those information such as the name and quantity of products purchased, the type, duration and number of services used, the amount billed, and payment information such as name, address, bank account number and credit card number, for the purpose of billing the User
  • (5) To display the information registered with the Company on the input screen to enable the user to input data easily, or to transfer the information to other services (including those provided by Partners) based on the User's instructions
  • (6) To refuse the use of uUers who violate the Terms of Service, those who delay payment or cause damage to third parties, or those who attempt to use the Service for fraudulent or unfair purposes, by using information to identify individuals, such as usage patterns, names and addresses
  • (7) To use information such as the content of User’s inquiry and billing information, as well as Users’ service usage and contact information, in order to respond to User’s inquiries
  • (8) Purposes incidental to the above purposes of use

Section 4 - Provision of Personal Information to Third Parties

  • Except for the following cases, the Shop will not provide personal information to a third party without the prior consent of the User. However, this excludes cases permitted under the Personal Information Protection Act and other laws and regulations.
    • (1) When required by law
    • (2) When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the individual
    • (3) When it is especially necessary to improve public health or to promote the sound growth of children, and it is difficult to obtain the consent of the person in question
    • (4) When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and when obtaining the consent of the individual is likely to impede the execution of such affairs
    • (5) When the following items are notified or announced in advance
      1. the purpose of use includes provision of the information to a third party
      2. Data items provided to third parties
      3. Means or method of provision to third parties
      4. Stopping the provision of personal information to third parties at the request of the individual
  • Notwithstanding the preceding paragraph, the following cases are not considered as category of third parties
    • (1) When the Shop outsources all or part of the handling of personal information within the scope necessary to achieve the purpose of use
    • (2) When personal information is provided as a result of the succession of business due to merger or other reasons
    • (3) In cases where personal information is to be used jointly with a specific person, and the person concerned has been notified in advance or has easy access to the person and those information that will be used jointly such as the scope of the joint Users, the purpose of use by the User, and the name of the person responsible for managing the personal information concerned

Section 5 - Disclosure of Personal Information

  • When we receive a request for disclosure of personal information from an individual, we will disclose the information to the individual without delay. However, if disclosure would result in any of the following cases, we may decide not to disclose all or part of the information, and if we decide not to disclose the information, we will notify you without delay. A fee of 1,000 yen will be charged for each case of disclosure of personal information.
    • (1) When there is a risk of harm to the life, body, property, or other rights or interests of the customer or a third party
    • (2) If there is a risk of significant hindrance to the proper conduct of the Shop's business
    • (3) In the event that other laws and regulations are violated
  • Notwithstanding the preceding paragraph, the Shop will not disclose “Historical information and characteristic information”.

Section 6 - Correction and Deletion of Personal Information

  • A User may request the Shop to correct or delete his/her personal information if it is inaccurate, in accordance with the procedures determined by the Shop.
  • If the Shop deems it necessary to respond to the User's request, the Shop will correct or delete the personal information without delay and notify the User of such correction or deletion.

Section 7 - Suspension of Use of Personal Information

The Shop will cease to use or delete (hereinafter referred to as "Suspension of use") personal information on the grounds that it has been handled beyond the scope of the purposes of use or that it has been obtained by unfair means after conducting the necessary investigation without delay if the User requests the Suspension of use. The Shop will also notify the User based on the results. However, in cases where it is difficult to suspend the use of personal information due to the large amount of costs involved or other reasons, and alternative measures can be taken to protect the rights and interests of the User, these alternative measures will be taken.

Section 8 - Modification of Privacy Policy

  • The contents of this policy may be changed without notice to the User.
  • Unless otherwise specified by the Shop, the revised Privacy Policy shall take effect from the time it is posted on the Website.

Section 9 - Contact for Inquiries

If you have any feedback or questions about privacy, please contact us with details from the contact form on the store page, or send us an email to “”.







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